Shipping policy
CURRENT DELIVERY TURN AROUND:
Effective 1st July 2024
There are a higher number of delays with parcels due to a surge in e-commerce and other factors with carrier capacity being strained.
Please bare with us (and our couriers). Please contact us if your parcel does not arrive within 14 days.
DISPATCH TIMES:
| Shipping method | Cost | Total delivery time |
| Australia post express/or sendle |
$14.10 Free on orders over $200 |
1- 3 business days.
|
| Australia post standard/or sendle |
$10.60 Free on orders over $150 |
Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments. Deliver to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided. |
HOW TO TRACK YOUR PARCEL:
You'll find your tracking number under in the shipment confirmation email.
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at thedermalclinique@outlook.com
WHAT HAPPENS IF I'VE ORDERED A PRODUCT THAT IS OUT OF STOCK?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at thedermalclinique@outlook.com.
Thanks for understanding.